Help Centre

Frequently Asked Questions

Got questions? We've got answers.

How many LEDs does the Glowra mask have?

The Glowra LED Light Therapy Mask features 100 high-intensity LED beads, carefully positioned to deliver even, full-face coverage. More LEDs means more surface area treated with every single session.

What light modes does the Glowra mask offer?

The Glowra mask has four targeted light modes: Red (625–635nm) for collagen stimulation and wrinkle reduction, Infrared (840–860nm) for deep tissue repair and firming, Amber (600–610nm) for brightening and reducing redness, and Blue (455–465nm) for clearing acne-causing bacteria.

What does near-infrared LED light do for your skin?

Near-infrared light (840–860nm) penetrates deeper than visible red light, reaching lower layers of the skin where it stimulates cellular repair, reduces inflammation, and supports collagen production. It is particularly effective for firming, recovery, and reversing deeper signs of aging.

How do I use the Glowra LED mask?

Start with clean, dry skin for maximum light absorption. Put on the mask and use the included wireless remote control to select your preferred light mode and session length — choose from 10, 15, 20, 25, or 30 minutes. Sit back and relax while the mask does the work. After each session, apply your favourite serum or moisturiser.

How often should I use the LED mask for best results?

For visible results, we recommend daily use during the first 4–8 weeks. Sessions can run anywhere from 10 to 30 minutes depending on your schedule. After that, 3–4 sessions per week is enough to maintain and continue improving your skin.

Can I use the mask more than once a day?

The Glowra mask is safe to use multiple times per day. However, we recommend one session per day to give your skin time to fully absorb and respond to each treatment. Consistency over time delivers better results than overuse.

Is LED light therapy painful to use?

Not at all. LED light therapy is completely non-invasive and pain-free. You may feel a mild warmth from the lights during your session, but there is no discomfort, no downtime, and no side effects. It is safe for daily use.

How long will it take to see results from the LED mask?

Most Glowra customers notice visible improvements — including brighter skin tone, smoother texture, and reduced redness — within 2–4 weeks of consistent daily use. Deeper results such as wrinkle reduction and acne clearing typically become more noticeable after 4–8 weeks.

Is the LED mask suitable for all skin types?

Yes. The Glowra LED mask is safe and effective for all skin types, including sensitive skin. LED light therapy is non-invasive and free of harsh chemicals, making it well-suited for those with rosacea, acne-prone skin, or reactive skin. If you have an active medical skin condition, consult a dermatologist before use.

Does the Glowra mask come with a remote control?

Yes. Every Glowra LED mask includes a wireless remote control so you can select your light mode and set your session timer without removing the mask or interrupting your treatment.

How does your 30-day money-back guarantee work?

We offer a Risk-Free 30 Day Money-Back Guarantee from the date your order arrives. If you are not satisfied for any reason, simply contact us at glowrabeauty.info@gmail.com and we will process a full refund — no questions asked.

How do I register my Glowra warranty?

You can register your product warranty at glowrabeauty.com/pages/warranty or by scanning the QR code included in your box. Registration ensures your device is covered and makes it easy to access support if you ever need it.